Operations Manager





The Operations Manager leverages exceptional leadership skills and a strong understanding of technology to design and improve tools and processes that enable our OFS staff to deliver best in-class solutions to our employees and customers. This position drives change management and organizational best practice. The Operations Manager will primarily focus on process design, process improvement, personnel & operational readiness and accountability associated with Mission Essential’s Afghanistan task order for the DLITE II contract. The Operations Manager will work closely with the Operations and Program Management team to review internal processes, drive innovation, collaborate with leadership and staff and contribute to the development and implementation of new practices that are executed by department personnel. The Operations Manager will be required to build and maintain positive relationships within and across the spectrum of MEP staff in both CONUS and OCONUS. The Operations Manager will also manage the day to day movement operations cell.


Manage process improvements, identify waste, and develop new methodology for Operations and Movement departments
Perform business process gap analysis, quality control and assurance measures to all Operations department activities
•      Work with Quality Control department to enhance the program and develop and implement SOPs
Create new SOPs and perform annual updates on program specific SOPs. 
Travel to other locations (CONUS, AFRICOM, and EUCOM AORs) to coordinate process improvements as necessary 
Participate or lead process review and improvement board
Coordinate with Theater Operations personnel to review current requirements, priorities, and processes
Maintain constant communication with staff to cross level operational information
Attend meetings, training programs, and counseling sessions with operational staff as needed.
Promote and foster positive customer relationships and customer satisfaction for linguist support through daily contact with various levels of Military points of contacts (POC)
Ensure compliance with contract Statement of Work
Update and maintain operational data and reports, as required
Conduct in-processing briefings and operational briefings, as required
Train the Operations staff of new process and procedures and ensure that SOPs are updated to reflect current processes
Conduct site visits throughout Afghanistan and support all other departments when required
•       Perform other duties as assigned


Lifting of 50 lbs may be required. This is a 100% deployed position.  


•       Previous operational experience working with linguists in support of Government operations (Contractor/Military Afghanistan theater experience preferred)
•       Willingness to travel throughout Afghanistan

Minimum Requirements

Five to seven (5-7) years experience with Operations and Process Management 
One to three (1-3) years of experience working in the Middle East (Afghanistan preferred)
Must be a US Citizen with a US Passport
Strong grasp of change management and organizational change best practices
A demonstrated combination of exceptional communication skills, leadership ability and strong understanding of technology
Lean Six Sigma or other relevant process improvement certification as required
Experience using Visio and other process mapping tools 
Strong Knowledge of M/S Office to include Excel
Thorough understanding of process tools and the ability to create, maintain and brief processes
Advanced communication skills
Ability to work in fast-paced, complex, and dynamic environment
Must be flexible and able to work in a team environment
Must be willing to travel throughout Afghanistan and to other locations
Strong attention to detail
Must be a solid decision maker

Desired Requirements

Bachelors degree in related field preferred
One to three (1-3) years of experience working in Afghanistan preferred 
PMP or other relevant project management certification highly preferred
•       Thorough knowledge of cultural, economic, geopolitical, and military issues of the Middle East is a plus