Mission Essential is currently seeking Workflow Specialists to maintain documentation of problems and meet Service Level Agreement Requirements for calls answered and resolved. The successful candidate will help provide technical assistance and support for Workflow Management Services, monitor and support ticket workflows, review, assign, reconcile and support the management of tickets throughout their lifecycle, and help coordinate with IT service providers and communicate outages and plans for recovery
High School or Bachelor's degree and one year of Help Desk or Customer Service experience,
•One or more years of ticketing system use on a help desk, Remedy or ServiceNow System.
(A+ or Sec+CE) Preferred
An Active TS/SCI with Polygraph clearance is required
Mission Essential considers all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Mission Essential is an EEO/AA employer and a VEVRAA Federal Contractor.