Workflow Specialist

MULTIPLE LOCATIONS

7/24/18

7/24/19

Description

Mission Essential is currently seeking Workflow Specialists to maintain documentation of problems and meet Service Level Agreement Requirements for calls answered and resolved.  The successful candidate will help provide technical assistance and support for Workflow Management Services, monitor and support ticket workflows, review, assign, reconcile and support the management of tickets throughout their lifecycle, and help coordinate with IT service providers and communicate outages and plans for recovery

Minimum Requirements

High School or Bachelor's degree and one year of Help Desk or Customer Service experience,
•One or more years of ticketing system use on a help desk, Remedy or ServiceNow System.
(A+ or Sec+CE) Preferred

Desired Requirements

Security Requirements:
An Active TS/SCI with Polygraph clearance is required